tweets

“Start being a professional today”

simplewash

Some of you may already be aware of this website, but for me it’s a new revelation. SimpleWash (once known as FaceWash).

It’s a website which has an app on Facebook and Twitter, which allows you to log into both social media profiles and you can search a word to see if you have previously tweeted it or wrote it on Facebook. The whole idea of it is to type in any swear words, search if you’ve used them, then it gives you the chance to delete them before anyone else can find them!

When people are young and unaware of what these profanities or explicit comments could do for their potential future, SimpleWash gives people the opportunity to delete all these mistakes and have a clean start before entering the professional world.

You don’t have to only look for swearing, you can look for any negative words or comments and delete them, for those days when you thought it was a good idea to rant online.

SimpleWash helps you to not only delete earlier mistakes but also make you think twice in future about what you’re really writing online and whether that would offend a potential employer. Seeing some of my old tweets/statuses shocked me, and I have certainly learnt what to and not too tweet or talk about online.

Great app. Very clever. Very useful.

For those of you that want to try it out: http://simplewa.sh/login

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Good Twitter Management is Key!

I was scrolling through NandosUK’s tweets yesterday, noticing that most of their feed is filled with replying to people who have had a bad Nandos experience.

I thought I’d test them and point out that a lot of people seem to have negative experiences in their restaurants by the looks of their Twitter feed, so I tweeted…

my tweet

To my surprise, not long later, NandosUK replied! This is what they said…

nandos reply

Great Twitter management from Nandos here, they gave a good answer, controlled the situation and I was left with nothing to reply back, perfect!

The vast amount of people who follow brands on Twitter do it for a reason, we want to know what brands are saying. We want to see they are replying to their customers and rectifying any problems. Customer service is key in any organisation; they are the people keeping the business going so treat them correctly and listen to what they have to say!

After all, marketing is all about fulfilling the customers’ needs.

Do you have any examples of good, or even bad Twitter management?